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Quartz evaluation license request-process is broken  XML
Forum Index -> Terracotta Licensing
Author Message
JVC8bal

neo

Joined: 10/07/2011 14:05:06
Messages: 1
Offline

Here's what happens after filling-out the form and requesting and eval licenses:

Code:
 This webpage is not available
 The server at terracotta.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.
 Here are some suggestions:
 Reload this webpage later.
 Check your Internet connection. Restart any router, modem, or other network devices you may be using.
 Check your DNS settings. Contact your network administrator if you're not sure what this means.
 Try disabling network prediction by following these steps: Go to the wrench menu > Options > Under the Hood and deselect "Predict network actions to improve page load performance." If this does not resolve the issue, we recommend selecting this option again for improved performance.
 Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
 If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu > Options > Under the Hood > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
 Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.
 
tmcintyr

journeyman

Joined: 12/06/2006 18:20:07
Messages: 15
Location: California
Offline

JVC8bal,

Thanks for the heads-up, and we're sorry you're encountering technical issues. Your feedback has been forwarded to the website admins and they are looking into it, and we hope to have it resolved soon.

-TM
tmcintyr

journeyman

Joined: 12/06/2006 18:20:07
Messages: 15
Location: California
Offline

JVC8bal,

Our website team asked me to ask if you can post the URL of the page where you filled out the form? Your quoted error message references "terracotta.com" but that is not one of our domains. Thanks.

-TM
Apple199

neo

Joined: 08/15/2013 00:20:44
Messages: 2
Offline

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